Privacy Policy

Effective October 14, 2026

This Privacy Policy explains how RIX Heating & Cooling collects, uses, and shares information when you visit this website, request service, contact us, or communicate with us.

Information we collect

We may collect information you provide, including your name, service address, email address, phone number, ZIP code, appointment preferences, and details about the service you need. If you call or text us, we may also retain the content and history of those communications.

Our website and service providers may automatically receive technical information such as your IP address, browser and device type, referring page, pages visited, and approximate location derived from your IP address.

How we use information

• Respond to questions and service requests.
• Schedule, confirm, and provide services.
• Send estimates, appointment reminders, job updates, and customer-care messages.
• Operate, secure, troubleshoot, and improve our website and services.
• Comply with legal obligations and protect our customers, team, and business.

How we share information

We may share information with service providers that help us host this website, manage customer requests, communicate with you, process payments, or operate our business. We may also disclose information when required by law, to protect rights or safety, or as part of a business transfer. We do not sell personal information.

Mobile information will not be sold or shared with third parties for promotional or marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Text messages

If you separately opt in, we may send service-request updates, appointment reminders, scheduling messages, and customer-care messages. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase.

Cookies and analytics

Our website and hosting providers may use cookies or similar technologies for core functionality, security, and aggregate traffic analytics. You can control cookies through your browser settings, although blocking some technologies may affect site functionality.

Data retention and security

We retain information for as long as reasonably necessary for the purposes described above, including customer service, recordkeeping, dispute resolution, and legal compliance. We use reasonable administrative, technical, and physical safeguards, but no internet transmission or storage system is completely secure.

Your choices

You may ask to access, correct, or delete information you provided, subject to applicable law and legitimate recordkeeping needs. You may unsubscribe from marketing email using the link in the message and opt out of text messages by replying STOP.

Children

This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this policy from time to time. The effective date above shows when this version took effect.

Contact us

Questions or privacy requests can be directed to RIX Heating & Cooling at (479) 324-0690 or Willrix@icloud.com.